Stormline — Terms of Service

These Terms of Service (“Terms”) are a binding agreement between Tempest House LLC(“Tempest House,” “we,” “us”) and the business customer (“you,” “Customer”) that signs up for our call-answering and triage service, offered as Stormline(the “Service”). By signing up for or using the Service, you agree to these Terms, together with our Privacy Policy and SMS / Messaging Terms, which are incorporated into and form part of these Terms.

1. The Service

The Service answers your inbound business calls with an automated (AI) assistant that greets the caller, gives the required disclosures, triages the call as emergency or routine, captures the caller’s details, attempts to transfer true emergencies to your designated number, takes a message otherwise, and sends you notifications by SMS and/or email. The Service is inbound-only.

2. Not an emergency service; not a substitute for 911

The Service is not an emergency, life-safety, alarm-monitoring, or dispatch service, and it does not contact 911 or emergency responders. It must not be relied upon for emergencies. Anyone experiencing an emergency should hang up and call 911. You are solely responsible for maintaining your own emergency-response procedures independent of the Service.

3. Automated (AI) handling; no guarantee of accuracy or delivery

Calls are handled by automated AI, which may mishear, misclassify a call (including misjudging whether a call is an emergency), or fail to capture, transfer, or deliver a message or notification. The Service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, timely, secure, or error-free, or that any particular call, transfer, message, or notification will be handled or delivered, or delivered on time.

4. Call recording, disclosure, and consent

The Service plays an automated disclosure at the start of each call stating that the caller is speaking with an AI assistant, that the call is being recorded and transcribed, and that the Service is not an emergency service. Where required by applicable all-party-consent law, the Service asks the caller to confirm consent to recording before the recording is retained; if a caller declines, the recording and transcript for that call are deleted.

You authorize us to record and transcribe calls on your behalf. You remain responsible for ensuring that recording your calls complies with all laws applicable to you and your callers, including state all-party-consent laws (for example, Florida). You represent that you have the authority to have these calls recorded. The disclosure and consent features described above are provided as a convenience, do not transfer that responsibility to us, and do not constitute legal advice.

5. Your responsibilities

You agree to: (a) provide and maintain accurate setup information (business name, transfer/notification numbers, email, etc.); (b) correctly configure call forwarding from your business line; (c) ensure your transfer/notification number rings you directly and does not route back into the Service; (d) obtain any consents required from your callers; (e) use the Service lawfully; and (f) keep your emergency protocols independent of the Service.

6. Text messaging

SMS notifications are governed by our SMS / Messaging Terms. SMS requires your opt-in; you may opt out at any time by replying STOP.

7. Third-party providers

The Service is delivered using third-party providers (including telephony, voice-AI, messaging, hosting, and billing providers). Their performance and availability are outside our control, and their terms may apply to the portions of the Service they provide.

8. Fees, free trial, and automatic conversion

Free trial and automatic conversion. New accounts include a free trial that ends at the earlier of (a) seven (7) days after signup, or (b) ninety (90) minutes of answered call time (the “Trial Limit”). At the end of the trial — whether reached by time or by minutes — your subscription automatically converts to the paid plan and the payment method you provided at signup is charged $299 per month, renewing monthly until cancelled. If you reach the 90-minute Trial Limit before the seven days have elapsed, conversion and billing occur at that time. You may cancel at any time before the trial ends and you will not be charged.

Included minutes and overage. The paid plan includes 800 answered minutes per billing period. Answered minutes beyond that are billed at $0.40 per minute and added to your invoice.

Payment method required. A valid payment method must be kept on file for the duration of your subscription. If we do not have a valid payment method on file, or a charge fails, we may suspend the Service — your AI line will stop answering calls — until a working payment method is provided.

General. Fees are billed through our billing provider. Fees are non-refundable except as required by law or expressly stated. Cancellations after conversion stop future renewals and are not prorated. We may change pricing on prior notice.

9. Acceptable use

You may not use the Service unlawfully or in violation of carrier or messaging rules (including the TCPA). The Service is inbound-only; you may not use it for AI-initiated outbound calling or telemarketing.

10. Intellectual property; ownership of data

The Service — including all software, AI prompts, configurations, scripts, workflows, designs, documentation, and related intellectual property — is and remains the exclusive property of Tempest House and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, solely for your internal business purposes. No other rights are granted. You may not copy, modify, reverse-engineer, decompile, resell, sublicense, or create derivative works from the Service, or use it to build a competing product or service.

As between you and us, you own the business and caller information you provide or that is captured on your behalf — including call recordings, transcripts, caller names, numbers, addresses, and messages (“Customer Data”). You grant Tempest House a non-exclusive, worldwide license to host, process, store, transmit, and use Customer Data to provide, maintain, secure, and improve the Service and as described in our Privacy Policy. We may create and use de-identified or aggregated data that does not identify you or any caller for analytics, benchmarking, and service improvement.

11. Disclaimers and limitation of liability

To the maximum extent permitted by law: the Service is provided without warranties of any kind; and Tempest House will not be liable for any missed, delayed, or misclassified calls, failed transfers or notifications, lost business or revenue, or any indirect, incidental, special, or consequential damages. Our total liability arising out of or relating to the Service will not exceed the fees you paid us for the Service in the three (3) months before the event giving rise to the claim.

12. Indemnification

You will indemnify and hold Tempest House harmless from claims arising out of your use of the Service, your failure to obtain required consents, or your violation of law or these Terms.

13. Suspension and termination

How to cancel. You may cancel your subscription at any time in your account settings, or by giving written notice to us at support@stormline.us identifying your business and the account to be closed. When you cancel, you may choose to:

• Cancel at the end of your current billing period — the Service continues until that date, no further charges are made, and you may resume before that date; or
• Cancel immediately — the Service stops at once, and fees already paid for the current billing period are not refunded.

Either party may also terminate these Terms by written notice. We may suspend or terminate the Service — in whole or in part, with or without advance notice — for non-payment, absence of a valid payment method, abuse, unlawful use, or violation of these Terms, and will give you written notice by email when we do.

What happens when the Service ends. On termination or expiration: (a) your right to access and use the Service ends; (b) we stop answering and triaging calls on your behalf, so you are responsible for redirecting the call forwarding on your business line back to your own number (or another provider) so your calls continue to be answered — we are not responsible for calls missed after the Service ends; (c) any prepaid fees are non-refundable except as required by law or as expressly stated; (d) all accrued fees, including any answered-minute overage charges incurred through the effective date of termination, remain due and payable, and we may charge the payment method on file for them; and (e) your Stormline telephone number is permanently released and cannot be recovered or restored. If you have published that number, or wish to retain it, you must contact us before cancelling to discuss whether it can be ported to you. We are not responsible for calls placed to a released number.

What happens to your data. For thirty (30) days after termination you may request a copy of your Customer Data (call recordings, transcripts, and captured caller details) by emailing privacy@stormline.us, and we will provide it in a reasonable electronic format. After that 30-day window, we will delete or de-identify your Customer Data within ninety (90) days, except for information we are required to retain by law and for copies that remain in routine, secured backups (which are overwritten on our standard backup cycle). This section works together with the “Data retention and security” section of our Privacy Policy.

14. Changes

We may update these Terms. We will post the updated version and revise the “Last updated” date. Continued use after an update constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

16. Dispute resolution; venue; jury-trial waiver; enforcement

Informal resolution first. Before starting any formal proceeding, the parties will attempt in good faith to resolve any dispute informally by written notice to the other (to us at support@stormline.us), allowing at least thirty (30) days to resolve it.

Binding arbitration; class-action waiver. Except for claims seeking injunctive or equitable relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted on an individual basis. Each party waives any right to participate in a class, collective, consolidated, or representative action.

Venue and jurisdiction. Any arbitration will be seated in, and to the extent any dispute proceeds in court (including to compel arbitration, enforce an award, or pursue claims not subject to arbitration) the exclusive venue is, the state and federal courts located in Santa Barbara County, California, and each party irrevocably consents to the personal jurisdiction of those courts.

Jury-trial waiver. To the maximum extent permitted by law, each party waives any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.

Enforcement; attorneys’ fees.In any action or proceeding to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs.

17. General

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and SMS / Messaging Terms, are the entire agreement between you and Tempest House regarding the Service and supersede any prior agreements on that subject.

18. Contact

Tempest House LLC, 1401 21st St, Ste R, Sacramento, CA 95811 — support@stormline.us